Never miss a customer callYour AI picks up when you can’t

AutoCallDesk is an AI customer desk: software that runs the customer-facing side of a business with a workforce of AI agents. It answers calls and messages, captures enquiries, confirms orders, books appointments, follows up, collects feedback, and hands anything that needs judgement to a named person on your team. It is not a chatbot bolted onto a website: it holds the record of every customer, every job and every conversation, and the AI works inside that record rather than beside it.

AutoCallDesk handles answering incoming calls, answering customer questions from your own approved information, capturing enquiries, taking and confirming orders, booking and rescheduling appointments, taking service requests, recording complaints, sending reminders and follow-ups, calling customers back, and collecting feedback. You choose which of those it handles. Each one is switched on individually, and anything you leave off is never attempted.

Yes. AutoCallDesk answers calls to your existing business number, and you decide when: every call, only the ones nobody picks up, only outside your opening hours, or only when the line is busy. It recognises a customer who has called before, answers what it can from your business information, records what they wanted, and puts a person on the line when the conversation needs one.

Yes. AutoCallDesk reads an order back to the customer, captures any correction, and records what they agreed to before the order is fulfilled. Nothing is sent to a customer until somebody at your end approves it, and what they agree to is frozen at the moment it is put to them.

Yes, and this is a core part of the product rather than a fallback. AutoCallDesk chooses who should take over using your own rules (skills, availability, area, workload, priority) and passes the whole conversation across, so the customer never repeats themselves. If nobody is available, the request does not evaporate: it becomes a call-back or a task with an owner, so every path ends with a person holding something or a customer holding a commitment.

You give it Company knowledge: what you do, your services and prices, your policies, your locations, your opening hours, and the questions customers actually ask. AutoCallDesk answers from that approved information rather than from general world knowledge, and when a question is not covered it says so plainly and fetches a person instead of guessing. You can see and change everything it knows, and changes take effect on the next conversation.

Yes. Every job is switched on individually during AI Setup, and you can change your mind at any time. A job you have not switched on is not offered to the AI at all. It is not something the AI attempts and then refuses, which means it cannot be talked into it. Switching a job off later stops it happening from that moment and leaves the history intact.

No. Setting up AutoCallDesk is a series of business questions: what you do, what you want help with, when you are open, who handles what, and who should be fetched when the AI cannot continue. There is no prompt to write, no workflow to draw and no code to deploy. The AI agents are generated from your answers rather than authored by you.