E-commerce
An AI workforce for online retail
Most of what an online shop’s inbox contains is three questions and one order change. All four have a right answer and none of them need a person to find it.
Today
What this costs you now
- Orders shipped against the wrong address, quantity or date, discovered after delivery
- "Where is my order" arriving on four channels at once, all day
- Change requests buried in a message thread nobody read in time
- Returns and complaints handled last because they are the least pleasant
What the AI takes on
The jobs a e-commerce actually hands over
Confirm orders before they are packed
Read the order back on WhatsApp, capture the correction, and record what the customer actually agreed to. Anything above your usual value or outside your rules waits for a person.
Answer order status without a person
A returning customer is recognised from their number, and the AI answers about their specific order rather than in general terms.
Take complaints seriously and quickly
Logged properly with the order attached, and in front of a person while the customer is still there.
Ask for feedback once
After delivery, on the channel they reply on, with an unhappy answer flagged to you immediately.
One afternoon
How it actually plays out
An illustration of the shape of the work, not a recording.
E-commerce
Demo — an illustration, not a recording- 11:02Order 8812 placed on your storefrontCustomer
- 11:02AI messages the customer to confirm itAI
- 11:09Customer changes the quantity and the delivery dayCustomer
- 11:09Change is above your routine value — held for approvalYour rules
- 11:11Approved from a phone, in one tapYour team
- 11:11Confirmation sent; the order goes to fulfilment correctAI
What changes
What you get out of it
- Fewer wrong deliveries, and the returns that came with them
- A record of what each customer agreed to, when a dispute arrives
- Order questions answered at ten at night without anybody being awake
- Your team spending its day on the orders that are actually unusual
Questions
E-commerce, specifically
Does it connect to Shopify?
Yes. Connecting Shopify brings your orders and the customers who placed them into AutoCallDesk, so the AI can confirm a specific order by number and answer questions about it. Connect it from Integrations; no development work is involved.
Can it confirm orders on WhatsApp?
Yes. AutoCallDesk sends and receives WhatsApp and SMS, and order confirmation is normally done there because it is where customers actually reply. The same conversation appears in the customer’s history alongside their calls.
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