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Messaging

Early access

Reach customers where they actually reply

Confirmations, reminders, follow-ups and feedback go out on WhatsApp, inside the quiet hours you set. What comes back is filed against the customer, next to their calls.

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What it looks like

Demo — an illustration, not a recording

Hello Meena — order 8814: two blue kurtas, ₹2,250, to 14 Linking Road. Shall I confirm it?

AI

Yes, but can it come on Thursday?

Customer

Reply recorded against Meena’s record, next to her calls

Your team

Your team confirms the new date

Your team

A message that was read, and a reply that is on the record rather than in somebody’s phone.

Messages · Rahul Patel

Do you have the blue kurta in medium?

Yes — two left in medium. ₹1,299. Shall I hold one for you?

Answered by your AI

Hold it. Can I collect Saturday?

Held until Saturday. I have put your name on it.

Answered by your AI

RecordedSaved to Rahul’s timeline, beside his calls and his last order.
What the business sends, and what the customer sends back. Every exchange is recorded against the customer, beside their calls and their last order.Early accessDemo — an illustration, not a recording

Why this exists

The situation this fixes

A phone call is the wrong tool for half the things a business needs to say. "Your order is confirmed", "you are booked for Thursday", "how did it go" — all of them are read on a phone screen in ten seconds and answered when it suits, and all of them are ignored as email.

How it works

WhatsApp AI, step by step

  1. 01

    Connect your WhatsApp Business account

    Once, in Integrations. Nothing is sent until it is connected, and the product says so rather than failing quietly.

  2. 02

    The AI sends what you have switched on

    Order confirmations with the terms frozen at the moment they were written, appointment reminders, follow-ups on a quote, and a feedback request after the work.

  3. 03

    Replies land on the customer’s record

    In the same history as their calls and their orders, so a person picking it up sees one story rather than two logs.

  4. 04

    Your team is asked when a decision is needed

    An approval reaches whoever your rules name, with Approve and Reject where the provider renders buttons, and a signed link where it does not.

What you need

Before it does anything

  • A WhatsApp Business account you can connect
  • The hours you are happy for customers to be messaged in
communication.messagingcustomer.timelineengagement.follow_up

These are the platform’s own capability names, shown because they are what you switch on in the product — not marketing labels invented for this page.

Being straight with you

What it will not do

  • The AI does not hold a free-form WhatsApp conversation on its own today. It sends what you have switched on, and files what comes back — it does not reply by itself.
  • There is no shared team inbox yet. The product says this on its own Messages screen rather than shipping half an inbox.
  • Outside a 24-hour window from a customer’s last message, WhatsApp only permits an approved template. That is the channel’s rule, and the platform respects it rather than working around it.
  • Messaging is early access: the connection is built and tested against the provider’s documented API, and has not yet been proven on a live business account.

Next

Related

Give your business an AI employee.

Start with one job. Add more when you need them. Nothing goes live until you say so.

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Or talk to a person first.