Refund and cancellation policy

Failed or duplicate payments

If money left your account but no credit was added, or you were charged twice for one top-up, we will either add the missing credit or refund the payment in full to the original payment method. Refunds are started within 5–7 working days of our confirming the payment.

Incorrect charges

If you were charged for something that did not happen — a call that never connected, a message that was never sent — tell us within 30 days of the charge. Where the charge was wrong, the amount is credited back to your balance.

Unused balance

• While your account is open, the balance stays available to use and is not refunded.
• When you close your account, you can ask for the unused balance to be refunded, within 90 days of closing.
• It is refunded to the original payment method within 7 working days of approval. Where that is no longer possible, we will ask for bank details.
• The payment gateway’s fee, paid on top of the credit when you added it, is kept by the gateway and is not refunded.
• Promotional or free credit is never refunded or paid out.

Phone number rental

A phone number issued by us costs ₹299 a month, charged in advance. You can ask us at info@capturo.in to release it at any time, which stops future charges. The month already charged is not refunded. Forwarding your existing number costs nothing a month.

Cancelling the service

There is no subscription, contract or cancellation fee. Switch off any job at any time and it stops being charged from that moment; close your account to stop entirely.

How to ask for a refund

Write to info@capturo.in from the email or phone number on the account, with the business name and, where relevant, the payment reference or the charge you are asking about. We reply within 3 working days.

Once a refund is started, your bank or card issuer may take a further 5–10 working days to show it.