A receptionist that actually talks to your customers

It answers your number, works out who is calling and what they want, and either deals with it or fetches the right person. In your customer’s language, not only in English.

Start free See it in action

What it looks like

Demo

Incoming call · nobody answered after four rings

Good afternoon, you have reached Brightline. How can I help?

Do you do same-day service in Andheri?

We do cover Andheri, and there is a same-day slot at four. Shall I hold it while you decide?

Actually I need to talk to somebody about a bill.

That is one for a person. I am putting you through to Priya — she has your account open.

Why this exists

The situation this fixes

A missed call is not a missed conversation — it is a customer who has already dialled somebody else by the time you notice. The calls that ring out are rarely the interesting ones either: they are the same six questions about hours, price, availability and where an order has got to, arriving while everybody is with somebody.

How it works

Voice AI, step by step

01
The call arrives
On your existing number, forwarded from your carrier — or on a number we issue if you would rather start clean. You choose when it answers: everything, only what nobody picks up, only outside hours, or only when the line is busy.
02
It knows who is calling
A returning customer is recognised from their number, so the conversation starts from their history rather than from nothing.
03
It answers from your information
What you do, what you charge, when you are open, what is booked. When something is not in there, it says so instead of inventing an answer.
04
It fetches a person when it should
Your rules choose who — skills, availability, area, workload. The whole conversation goes across with the call, so nobody repeats themselves. If nobody answers, the customer still leaves with a commitment and somebody holds a task.

What you need

Before it does anything

A phone number: yours forwarded, or one we issue
Your opening hours
Who to fetch when the AI should not continue

communication.inbound_callcommunication.outbound_callcustomer.identityplatform.knowledgeescalation.human_handoff

These are the platform’s own capability names, shown because they are what you switch on in the product — not marketing labels invented for this page.

Being straight with you

What it will not do

It answers from what you have approved, not from the internet. A question outside that gets "I do not know" and a person, not a guess.
It will not decide anything you have classed as needing a person — cancellations, refunds, anything sensitive.
Which languages are available depends on the speech providers configured for your account. The platform never assumes English.
We publish no figure for answer time or call quality, because what a call sounds like depends on the line, the room and the providers on the account.

Give your business an AI employee.

Start with one job. Add more when you need them. Nothing goes live until you say so.