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Order confirmation

Working

Turn new orders into confirmed orders

Every order is read back, checked and recorded before it is packed. And nothing reaches a customer until somebody at your end has said go.

What it looks like

Demo — an illustration, not a recording

3 orders imported · nobody contacted

Your team

You approve 2 · you hold 1 with a missing number

Your team

Hello Meena — two blue kurtas, ₹2,250, to 14 Linking Road. Shall I confirm it?

AI

Yes, that is right.

Customer

Confirmed · what she agreed to is on the record

A confirmed order, and a record of exactly what was agreed and when.

Order run · 3 orders
CustomerResult
Rahul PatelConfirmed
Meera ShahConfirmed
Anil Kumarno phone numberHeld

Confirmed2

Held for a person1

Called without approval0

One run, and the order that did not go out. A missing phone number is held for a person rather than guessed at — and nothing is dialled before somebody approves the run.WorkingDemo — an illustration, not a recording

Why this exists

The situation this fixes

The expensive mistakes in a small business are almost never dramatic. They are one digit in a quantity, one flat number in an address, and one order that was cancelled by message and packed anyway. Each one costs a delivery, a return, and a customer who now tells people you got it wrong.

How it works

Order confirmation, step by step

  1. 01

    Orders arrive

    From your connected shop, from a spreadsheet you upload, or entered by hand. Every row lands somewhere you can see — nothing is silently dropped, and anything that failed comes back with the reason attached.

  2. 02

    You approve — nothing happens before this

    A screen shows what is ready, what needs a look, and what cannot be contacted at all and why. The check that screen runs is the same one the call itself faces, so it cannot promise something the dialler then refuses.

  3. 03

    The AI reads the order back

    The terms are frozen at the moment they are presented, so what the customer agrees to is a thing that already existed in writing. On a call, or on WhatsApp.

  4. 04

    The answer is recorded, whatever it is

    Confirmed, declined, wants a change, no answer, or needs a person. If the order changes after they agreed, it does not quietly stay confirmed — it goes back on your list to ask again.

What you need

Before it does anything

  • Orders switched on
  • Orders arriving: a connected shop, a spreadsheet, or entered by hand
  • A way to reach customers: a number, or WhatsApp
intake.ordercommunication.outbound_callcommunication.messagingcustomer.identity

These are the platform’s own capability names, shown because they are what you switch on in the product — not marketing labels invented for this page.

Being straight with you

What it will not do

  • Importing an order does not contact anybody. Approval always comes first, and there is no setting that removes it.
  • A price or address that changed after a customer agreed does not stay confirmed. It is put back in front of you, at the top of the list.
  • Customers are only contacted inside the hours you set — and a customer’s own preference outranks your default.
  • The AI classifies the answer; it does not decide the outcome. An unclear reply is recorded as no answer, never as agreement.

Give your business an AI employee.

Start with one job. Add more when you need them. Nothing goes live until you say so.

Or talk to a person first.