Order confirmation
WorkingTurn new orders into confirmed orders
Every order is read back, checked and recorded before it is packed. And nothing reaches a customer until somebody at your end has said go.
What it looks like
Demo — an illustration, not a recording3 orders imported · nobody contacted
You approve 2 · you hold 1 with a missing number
Your teamHello Meena — two blue kurtas, ₹2,250, to 14 Linking Road. Shall I confirm it?
AIYes, that is right.
CustomerConfirmed · what she agreed to is on the record
Confirmed2
Held for a person1
Called without approval0
Why this exists
The situation this fixes
The expensive mistakes in a small business are almost never dramatic. They are one digit in a quantity, one flat number in an address, and one order that was cancelled by message and packed anyway. Each one costs a delivery, a return, and a customer who now tells people you got it wrong.
How it works
Order confirmation, step by step
- 01
Orders arrive
From your connected shop, from a spreadsheet you upload, or entered by hand. Every row lands somewhere you can see — nothing is silently dropped, and anything that failed comes back with the reason attached.
- 02
You approve — nothing happens before this
A screen shows what is ready, what needs a look, and what cannot be contacted at all and why. The check that screen runs is the same one the call itself faces, so it cannot promise something the dialler then refuses.
- 03
The AI reads the order back
The terms are frozen at the moment they are presented, so what the customer agrees to is a thing that already existed in writing. On a call, or on WhatsApp.
- 04
The answer is recorded, whatever it is
Confirmed, declined, wants a change, no answer, or needs a person. If the order changes after they agreed, it does not quietly stay confirmed — it goes back on your list to ask again.
What you need
Before it does anything
- Orders switched on
- Orders arriving: a connected shop, a spreadsheet, or entered by hand
- A way to reach customers: a number, or WhatsApp
These are the platform’s own capability names, shown because they are what you switch on in the product — not marketing labels invented for this page.
Being straight with you
What it will not do
- Importing an order does not contact anybody. Approval always comes first, and there is no setting that removes it.
- A price or address that changed after a customer agreed does not stay confirmed. It is put back in front of you, at the top of the list.
- Customers are only contacted inside the hours you set — and a customer’s own preference outranks your default.
- The AI classifies the answer; it does not decide the outcome. An unclear reply is recorded as no answer, never as agreement.
Next
Related
Give your business an AI employee.
Start with one job. Add more when you need them. Nothing goes live until you say so.
Or talk to a person first.