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AutoCallDesk
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AI customer support

Support that answers, and knows when to stop answering

Most support volume is the same nine questions. The tenth is somebody upset about a specific job, and it is the only one that actually needs a person — so that is the one this hands over.

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What it sounds like

Demo — an illustration, not a recording

This is the second time the visit has been cancelled on me.

Customer

I am sorry — I can see both, on the 4th and again yesterday. That should not have happened.

AI

I have logged this as a complaint and I am getting somebody who can sort it, not just apologise. One moment.

AI
Your team

Priya picks up with both cancellations and the original job on screen.

Your team
Your team

Hello — I have got the whole history here. Let me get you booked with the right person and I will call you myself tomorrow.

Your team

The nine routine questions answered in seconds. The tenth in front of a person who already knows everything, within a minute, without the customer explaining it twice.

Why this exists

The situation this fixes

Support is two jobs pretending to be one. Answering "are you open on Saturday" for the ninetieth time, and handling a customer whose delivery failed twice. Doing both with the same people means the second one waits behind the first.

How it works

Step by step

  1. 01

    It answers from what you approved

    Company knowledge — your services, prices, policies, hours and locations. Not general world knowledge, and not invention.

  2. 02

    It admits what it does not know

    An uncovered question produces "I will have somebody confirm that", which is the answer that keeps your credibility.

  3. 03

    It records a complaint properly

    What happened, when, which job, and what the customer wants — captured while they are still on the line.

  4. 04

    It hands over with the story attached

    The colleague who takes it sees the conversation, the customer’s history and the recommended next step. The customer does not start again.

When a person takes over

Where the AI stops

Complaints, anything sensitive, anything about money, and anything the AI is uncertain about are classed as needing a person and are never attempted by the AI. If nobody is free, it becomes a call-back or a task with an owner — the customer always leaves with a commitment.

Questions

About this job

Will the AI make up an answer if it does not know?

No. AutoCallDesk answers from the Company knowledge you have approved, and a question that information does not cover produces an explicit "I do not know, I will have somebody confirm" rather than a plausible guess. Uncertainty routes into your escalation rules, so it always has a defined next step.

Does the customer have to repeat themselves when a person takes over?

No. Every handoff in AutoCallDesk carries the reason, the conversation summary, the customer, the relevant job or order, what the AI already did, and the recommended next action. The person taking over starts from what has already been said.

What happens if nobody on my team is available?

The request still ends somewhere. AutoCallDesk follows the escalation rule you configured — trying the next eligible person, queuing, or capturing a call-back — and the final step is always a task with an owner or an explicit commitment to the customer. A rule that could end in silence cannot be published.

Next

How this lands in your line of work

Give your business an AI employee.

Start with one job. Add more when you need them. Nothing goes live until you say so.

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Or talk to a person first.