Terms of service

The service

AutoCallDesk provides an AI assistant that answers and places phone calls, sends and replies to messages, and records the resulting enquiries, orders, bookings and follow-ups for your business, handing anything it should not decide to a person on your team.

The AI works from what you teach it and can still misunderstand or make mistakes. It is a tool for your business, not a substitute for your judgement. It must not be relied on for emergencies, and it is not a replacement for any emergency service.

Your account

• You must be 18 or over and give accurate details about yourself and your business.
• Keep sign-in details secure. You are responsible for everything done through your account, including by team members you invite.
• Tell us straight away if you believe your account has been accessed without permission.

Your responsibilities

• Use the service lawfully and within the acceptable use policy.
• Have the consent your customers’ law requires before calling or messaging them, and honour opt-outs and Do-Not-Disturb registrations.
• Tell callers that they may be recorded and that they are speaking to an AI assistant, where the law requires it.
• Keep what you teach the AI — prices, services, policies — accurate. You are responsible for what the AI tells your customers on the basis of what you taught it.
• Respond to the enquiries, tasks and handoffs the AI passes to your team.

Prices and payment

• The service is prepaid. You add credit to your balance, and usage is drawn from it as it happens. Current prices are on the pricing page — for example, phone calls are ₹6 a minute, and a phone number we issue is ₹299 a month.
• Calls are billed per started minute. Every charge is listed in your dashboard against the call or message that caused it.
• The payment gateway’s fee is shown before you pay, and is paid on top of the credit you add.
• We will give at least 15 days’ notice, by email or in the dashboard, before increasing a published price.
• If your balance runs out, paid activity such as calls and messages may stop until you add credit.
• Refunds are governed by the refund and cancellation policy.

Providers we depend on

Calls, speech, language and messages rely on third-party providers. We choose them carefully, but we cannot guarantee that they, or the telephone and internet networks between them, will always be available. We do not promise uninterrupted service, and planned maintenance may occasionally make parts of the service unavailable.

Your data

You own the information you and your customers put into the service. You allow us to store and process it only as needed to provide, secure and support the service, as described in the privacy policy. You can export it while your account is open and for 30 days after it closes.

Our service

The software, the website and the AutoCallDesk name belong to Capturo Ventures LLP. You may use them while your account is open and within these terms. Do not copy, resell, reverse engineer, or try to get around the service’s limits or security.

Suspension and ending the agreement

• You can close your account at any time. There is no minimum term and no cancellation fee.
• We may suspend or close an account that breaks these terms or the acceptable use policy, is used for fraud, or puts other users, providers or the public at risk. Where it is safe to, we will warn you first and give you a chance to put it right.
• We may end the service for all users with at least 30 days’ notice.
• What happens to an unused balance is set out in the refund and cancellation policy.

Liability

The service is provided with reasonable skill and care, but otherwise "as is". To the extent the law allows, we are not liable for indirect or consequential loss, lost profit or lost business, or for what the AI says on the basis of information you provided.

Our total liability for any claim is limited to the amount you paid us in the three months before the event that caused it. Nothing in these terms limits liability that cannot be limited by law.

You will compensate us for claims made against us because of your unlawful use of the service or your breach of these terms.

Changes to these terms

We may update these terms. We will post the new version here with a new effective date and tell account holders before a significant change takes effect. Continuing to use the service after that means you accept the change.

Law and disputes

These terms are governed by the laws of India. Before going further, write to info@capturo.in so we can try to resolve the matter. Otherwise, disputes are subject to the courts with jurisdiction over the registered office of Capturo Ventures LLP.